Terms & Conditions

The important bits. Have a read of our Terms & Conditions below.

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Hair Fitting Deposits

If you wish to proceed with your hair fitting appointment following on from your consultation, we do require a deposit to secure your hair fitting date in the diary. The deposit amount will depend on the hair range chosen and the method fitted. Deposits are non-refundable but we will honour a reschedule of a hair appointment if given 72 hours notice.

Hair Maintenance Deposits

After you have had your hair fitting, we require you to stick to all maintenance appointments. This is a very important part of wearing your extensions – to help look after your new hair and protect your natural hair from damage. We do require a small, non refundable deposit to secure your date in the diary. All clients can pay in salon or over the phone to secure their date. We do recommend booking in your maintenance at least a month in advance of your required maintenance time to ensure we are not fully booked and your not going over your required maintenance time. Two weeks’ notice is required if you wish to rearrange your appointment and your deposit will be non-refundable if notice is not adhered. If you cancel your appointment, deposit will be non-refundable also.


Prior to your extension appointment/maintenance, it is very important that your hair is washed with a clarifying shampoo on the MORNING you’re having your extensions fitted. If your hair has not been washed correctly as advised and your hair is not oil free, we may not be able to fit your extensions and a new appointment will have to be made, resulting in the loss of deposit. This is very important as extensions will not adhere correctly to oily hair and may slip out after fitting, which we cannot be held responsible for. If we have time, we will wash and blow dry, which will be a chargeable fee.


You are required to return to the salon to have your extensions removed by us to ensure your natural hair stays in good condition; no responsibility will be accepted for any damages if extensions are removed by yourself, another salon or third party. We also require you to have your extensions taken out in the correct timescale given for the method you have fitted. No responsibility will be accepted for any damage caused beyond the recommended removal period.

Aftercare/maintenance appointments

We offer an extensive aftercare/maintenance service and we cannot be held responsible for any damage caused by not attending regular maintenance appointments, or not following aftercare advice guidelines as discussed at consultation prior to having your hair fitted. This is an extremely important part of wearing your extensions, as regular maintenance and aftercare advice is to prevent natural hair from being damaged/matting/slipping etc.

Aftercare products

We recommend using our products which are specially designed for hair extensions. Our products are all sulphate and paraben-free and work very well to keep your extensions in tip top condition. Failure to use these products could result in your hair extensions drying out/problems arising with slippage, bonds crumbling or deteriorating your extensions. We will not be responsible for any of the above and no refunds will be given if hair is faulty as we are not covered by our supplier.

Colouring of your extensions

Colouring of your hair extensions is at your own risk. No responsibility is accepted for deterioration of your extensions, hair or bonds if you colour them. We do have a specialist in our salon if you wish to have them coloured, but all colouring is done so at your own risk.

Colouring your natural hair after colour match

If you have altered your natural hair colour after your colour match has been carried out and hair has been ordered, you will be liable for additional costs incurred, such as exchanging hair or if hair can not be returned due to returning policies paying full amount of hair. With some ranges, the hair is ordered specifically for your colour match and is non-refundable. You will then need to order new hair to match your new colour and will not be given a refund or exchange on the original batch.

Services by others

If you have your extensions cut/topped up/removed or refitted by anyone other than our salon, no responsibility will be accepted for problems arising.

Adverse reaction

Very rarely, despite a completely faultless application, should you experience an allergic reaction to the extensions, your head becomes very sensitive/painful or you feel you are simply not coping with your extensions, you will be required to come into the salon urgently so we can check and advise what to do next. If this is removal, extensions will be removed free of charge. These types of reaction happen extremely quickly, not a few months after problem-free extension wear.

Quality issues

If, for whatever reason, you feel there is a problem with the quality of your extensions – which can happen on rare occasions as hair is an organic product (you will notice this within three weeks) – you need to make us aware of the problem urgently. We will need you to come into the salon so we can check your hair. All hair will be removed and sent back to the supplier for further testing, provided all of the aftercare advice and products have been used. Should a fault be found with the hair, we will refit and replace your hair free of charge.

Holiday hair

We can not be held responsible for any damage/deterioration of your extensions while you’re on holiday. We do advise you go on holiday with an old set of extensions to prevent your new hair drying out in hot climates. Very rarely, with blonde extensions, the hair can turn an orange colour. This is caused by some hotels having very hard water, which has a high oxide content and results in the blonde hair changing colour. We sell Malibu hard water sachets which pull out the orange and return the hair back to normal (this happens on only a small amount of clients). Please understand the risks before deciding on your new set if you’re going on holiday.

Any problems arising

Should a problem arise, you must come into the salon within 48 hours of the issue arising to allow me to have a look in person and rectify any issues. It is extremely important that all clients are satisfied and happy and I will do my utmost to resolve any problems. No refund will be given if a visit has not been arranged within 48 hours so we can look at the hair, or if the problem has arisen due to another salon or third party.